Privacy Policy | Hmlet Japan

1. Purpose of Use of Personal Information

Customer's personal information (name, address, date of birth, place of employment, annual income, telephone number, email address, etc.) will be used for the following purposes and shall not be used for any other purpose:

1.1 Communications regarding inquiries, reservations and contracts
1.2 Sales activities (DMs, shipping of pamphlets, etc., solicitation by SNS, telephone, e-mail, etc.), performance of contracts and execution of various procedures related to each transaction for the Hmlet Group's business (real estate leasing business)
1.3 Marketing activities such as customer trend analysis, survey analysis for product development, and requesting questionnaires
1.4 Sending publications issued by membership organizations, cooperation in creating print media and blog articles, and requesting questionnaires
1.5 Management, analysis, and publication on the Hmlet Group's website of customer reviews and submitted content (including nicknames, review text, and information used internally to identify the customer)
1.6 Marketing activities to improve operations and planning in the Hmlet Group's business, distribution of advertisements regarding the Hmlet Group's services, and measurement and optimization of the effectiveness of advertisements distributed by the Hmlet Group (including offline conversion measurement)
1.7 Implementation of after-sales service and customer support for rental properties in the Hmlet Group's business, product planning, and improvement of standard specifications
1.8 Understanding and improving the usage status of partner facilities, products, services, etc., and contacting customers when they use those services
1.9 Communications regarding events for residents organized or co-organized by the Hmlet Group
1.10 Activities and communications related to recruitment and candidate selection
1.11 Credit screening, tenant screening, and identity verification based on the Act on Prevention of Transfer of Criminal Proceeds
1.12 Support for business development and collaboration within the Hmlet Group
1.13 When it is necessary to contact the customer for any other reason

The provision of various information and services will be discontinued upon request from the customer.

2. Provision or Disclosure of Personal Data to Third Parties

Customer's personal data may be provided or disclosed in writing, electronic data, mail, telephone, e-mail, etc. in the following cases:

2.1 When disclosing to a contractor outsourced by the Hmlet Group in order to provide the service requested by the customer
2.2 With the consent of the customer
2.3 When jointly used as described in Section 4 below
2.4 When requested by judicial or administrative authorities pursuant to laws and regulations
2.5 When necessary to protect human life, body, or property, and it is difficult to obtain the consent of the customer
2.6 When particularly necessary to improve public health or promote the sound growth of children, and it is difficult to obtain the consent of the customer
2.7 When necessary to cooperate with national agencies, local governments, or their designated agents in executing affairs prescribed by laws and regulations, and obtaining consent may hinder the execution of such affairs
2.8 When providing information that cannot by itself identify a specific individual to advertising partners affiliated with the Hmlet Group for the purpose of delivering advertisements tailored to customer interests, measuring advertising effectiveness, and providing services

3. Consignment of Handling of Personal Information

Customer's personal information provided to us may, in principle, be entrusted to a business contractor who has executed a non-disclosure agreement for the purposes of use specified in Section 1 above.

4. Joint-Use

The Company may jointly use personal data with Hmlet Group companies for the purposes of use described in Section 1 above as follows:

• Items of Personal Data:
Name, address, telephone number, FAX number, email address, affiliated organization/department/title, age/date of birth, gender, nationality, identity verification document information, employment status, occupation, employer, annual income, family structure, information regarding rental properties, payment information, bank account information, account information for the Company's portal, Cookies, inquiry content, etc.
• Party Responsible for managing the Joint-Use:
Hmlet Japan Co., Ltd. (https://hmlet.com/en/about-hmlet)

5. Security Control Measures

When handling personal information in a foreign country, the Company regularly collects information on and acquires understanding of the personal information protection systems of the relevant country and takes appropriate security control measures.

6. Handling of Cookies and Similar Technologies

(1) Use of Cookies and Related Technologies
The Hmlet Group's website uses Cookies and similar identification technologies (such as ad click IDs) to analyze usage conditions, improve customer convenience, deliver optimized advertisements, and measure ad performance (including offline conversion measurement).
(2) Provision to Third Parties in Foreign Countries
For the purpose of measuring advertising effectiveness and optimizing advertisement delivery, the Hmlet Group may provide collected access history to the Hmlet Group's website, ad click IDs (gclid, fbclid, etc.), and a portion of customer personal information (hashed data in an unrecoverable format, such as email addresses and phone numbers) to the following advertising service providers located in the United States of America.
In addition, the Hmlet Group selects appropriate operators as needed to outsource advertisement delivery. Although specific operators and their location countries cannot be identified at present, personal data may be provided to third-party advertising operators located in foreign countries other than those listed below.
OperatorDestination CountryProvided InformationMain Purpose of UseOpt-out / Deactivation Procedures
Google LLC
United States (State of California)
• Hashed personal data (email address, etc.)• Ad click IDs (gclid, etc.)• Browsing history and device identification information
• Measurement of ad effectiveness (offline conversion measurement)• Display ad delivery and optimization
Google Ads Settings
Meta Platforms, Inc.
United States (State of California)
• Hashed personal data (email address, etc.)• Ad click IDs (fbclid, etc.)• Browsing history and device identification information
• Measurement of ad effectiveness (offline conversion measurement)• Facebook/Instagram ad delivery and optimization
Meta Ad Activity Settings
* For information regarding personal information protection systems in the destination country (the United States, federal and State of California), please refer to the "Survey on Systems for the Protection of Personal Information in Foreign Countries" (https://www.ppc.go.jp/enforcement/infoprovision/laws/) (*Japanese page only) published by the Personal Information Protection Commission of Japan.* Each operator manages information by obtaining ISO standards for personal information protection and taking appropriate security management measures. Furthermore, when providing personal information to a third party in a foreign country that has established measures equivalent to those required of personal information handling business operators under the Act on the Protection of Personal Information, the Hmlet Group takes necessary measures to ensure the continuous implementation of such measures.
OperatorGoogle LLC
Destination CountryUnited States (State of California)
Provided Information• Hashed personal data (email address, etc.)• Ad click IDs (gclid, etc.)• Browsing history and device identification information
Main Purpose of Use• Measurement of ad effectiveness (offline conversion measurement)• Display ad delivery and optimization
Opt-out / Deactivation ProceduresGoogle Ads Settings
OperatorMeta Platforms, Inc.
Destination CountryUnited States (State of California)
Provided Information• Hashed personal data (email address, etc.)• Ad click IDs (fbclid, etc.)• Browsing history and device identification information
Main Purpose of Use• Measurement of ad effectiveness (offline conversion measurement)• Facebook/Instagram ad delivery and optimization
Opt-out / Deactivation ProceduresMeta Ad Activity Settings
* For information regarding personal information protection systems in the destination country (the United States, federal and State of California), please refer to the "Survey on Systems for the Protection of Personal Information in Foreign Countries" (https://www.ppc.go.jp/enforcement/infoprovision/laws/) (*Japanese page only) published by the Personal Information Protection Commission of Japan.* Each operator manages information by obtaining ISO standards for personal information protection and taking appropriate security management measures. Furthermore, when providing personal information to a third party in a foreign country that has established measures equivalent to those required of personal information handling business operators under the Act on the Protection of Personal Information, the Hmlet Group takes necessary measures to ensure the continuous implementation of such measures.
(3) Deactivation (Opt-Out) of Ad Delivery and Tracking
Customers can refuse or delete Cookies by changing their browser settings. In addition, tracking and behavioral targeted advertising can be disabled by accessing the opt-out pages of respective advertising service providers.

7. Social Media Policy

We manage various social media accounts in accordance with the "Mitsubishi Estate Group Social Media Policy".

8. Use of SSL

The Hmlet Group's website uses SSL (Secure Socket Layer) when personal information is provided for inquiries, reservations, and other submissions, protecting data transmitted over the Internet from interception through encryption.

9. Compliance with Laws and Regulations; Revisions

The Hmlet Group will comply with laws and regulations applicable to personal information held by the Hmlet Group, and will review and endeavor to improve the content of this Privacy Policy as appropriate.

Contact Us

For inquiries regarding the Hmlet Group's handling of personal information, requests for disclosure, correction, or deletion of personal information, and requests for deletion of submitted review information, please contact the following desk:

Hmlet Japan Co., Ltd.
Personal Information Inquiry Desk
Email: privacy[at]hmlet.com (Please change [at] to @ before sending.)
Address: 2-5-1 Marunouchi, Chiyoda-ku, Tokyo 100-0005, Japan

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